Shipping & Care

Nothing is more important to us than your complete satisfaction. That is why we take great care creating our chocolates and hand packing your order. Please note that all of our chocolates are shipped via Local, Express, or Overnight methods due to perishability.

Shipping & Delivery Schedule

Items sent via Local and Overnight shipping methods usually deliver within 1 day. Items sent via Express shipping method usually deliver within 2 days. Shipments to residential addresses usually deliver by 8pm. Shipments to business addresses usually deliver by 5pm.

Minimum Order Amount

We have a $17 minimum product total for orders. The minimum product total is per delivery address.

Flat Rate U.S. Shipping

Due to perishability, our chocolates are shipped via Local, Express, and Overnight methods. All shipping rates are per shipment.

• *Continental U.S.
• Remote surcharge may apply for some destinations.
• Residential deliveries arrive by 8pm. Business deliveries arrive by 5pm.

PO Boxes

We are unable to ship to PO Box addresses at this time. However, if you are able to provide the street address where the PO Box is located, our shipping services will be able to deliver to it.

APO Addresses

We are unable to ship to APO addresses at this time.

For assistance with international orders, please contact us 206.322.0233 or orders@frans.com, and we will confirm if we can ship to your desired destination and provide you with a shipping estimate.

International Shipping

We ship to Canada and Japan from January through November. Please contact us at 206.322.0233 or orders@frans.com to place your international order or to inquire about shipping rates and times.

International orders placed Monday-Sunday will usually ship the following Monday.

Between December 1 and January 1, we are not able to accept new international orders.

Warm Weather Shipping

We guarantee your chocolates will arrive in excellent condition, even in warm weather. If temperatures exceed 75°F, we will send your chocolates with complimentary ice and insulated packaging to prevent melting. For residential deliveries, we recommend alerting recipients that a sweet gift is on its way so the chocolates are not left outside for long periods.

During warm months, we are often unable to ship over the weekend, Monday arrival dates may not be available, and ground shipping may not be available; all currently available arrival dates and shipment methods will be listed on our shipping calendar during checkout. 

Signature Release

Our shipping services have permission to leave a package at the delivery address when no one is available to sign for it. This way, the recipient does not have to be home to accept your gift, and the chocolates will not suffer from multiple redelivery attempts.

Our Commitment

Nothing is more important to us than your complete satisfaction and we stand behind everything that we make. Our confections are handcrafted and carefully packaged to ensure your order arrives at the peak of freshness. If your order does not meet your expectations, please call us at 800.422.3726, and we will make it right for you.